1. Service Description
Austrian Pharma Services ("APS", "we", "us") operates the Regulatory Intelligence Dashboard ("Service"), a software-as-a-service platform that aggregates, monitors, and analyses regulatory events from pharmaceutical and healthcare authorities worldwide.
The Service provides automated data collection from 100+ regulatory agencies, event summarisation, alert notifications, watchlist management, and data export capabilities.
2. Acceptance of Terms
By creating an account or using the Service, you agree to be bound by these Terms of Service. If you are using the Service on behalf of an organisation, you represent that you have the authority to bind that organisation to these terms.
3. User Accounts and Responsibilities
You are responsible for:
- Providing accurate and complete registration information
- Maintaining the confidentiality of your account credentials
- All activities that occur under your account
- Notifying us promptly of any unauthorised use of your account
You agree not to:
- Share account credentials with unauthorised third parties
- Use the Service for any unlawful purpose
- Attempt to reverse-engineer, scrape, or interfere with the Service
- Resell or redistribute data obtained through the Service without prior written consent
4. Subscription Tiers and Payment
4.1 Free Tier
The Free tier provides limited access to public regulatory data at no cost. APS reserves the right to modify or discontinue the Free tier at any time with 30 days' notice.
4.2 Basic and Pro Tiers
Paid subscriptions are billed monthly or annually in advance via our payment processor (Stripe). All prices are stated in EUR and exclude applicable VAT.
4.3 Cancellation and Refunds
You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. No partial refunds are provided for unused portions of a billing period. Annual subscriptions may be refunded on a pro-rata basis within 14 days of purchase, subject to EU consumer protection rules.
4.4 Price Changes
APS may adjust subscription prices with at least 30 days' prior notice. Existing subscribers will be notified by email before any price change takes effect.
5. Intellectual Property
The Service, including its software, design, algorithms, and AI models, is the intellectual property of Austrian Pharma Services. Regulatory data sourced from public authorities remains in the public domain; however, our aggregation, analysis, and presentation of such data constitutes proprietary work.
You retain ownership of any data you upload or create within the Service (e.g., watchlists, notes). You grant APS a limited licence to process this data solely for the purpose of providing the Service.
6. Disclaimer and Limitation of Liability
The Service provides regulatory intelligence for informational purposes only. It does not constitute legal, regulatory, or compliance advice. You should always verify regulatory information with the original source authority and consult qualified professionals before making compliance decisions.
APS makes reasonable efforts to ensure data accuracy and timeliness but does not guarantee that the information is complete, current, or error-free. Regulatory data is sourced from third-party authorities and may be subject to delays or inaccuracies beyond our control.
To the maximum extent permitted by law:
- The Service is provided "as is" without warranties of any kind, whether express or implied
- APS shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Service
- APS's total liability for any claim shall not exceed the fees paid by you in the 12 months preceding the claim
7. Data Protection
Our processing of personal data is governed by our Privacy Policy, which forms an integral part of these Terms.
8. Availability and Maintenance
APS aims to provide 99.5% uptime but does not guarantee uninterrupted availability. Scheduled maintenance windows will be communicated in advance where practicable. APS is not liable for downtime caused by force majeure events, third-party service failures, or circumstances beyond our reasonable control.
9. Termination
APS may suspend or terminate your account if you breach these Terms, with or without prior notice depending on the severity of the breach. Upon termination:
- Your access to the Service will cease immediately
- You may request an export of your data within 30 days of termination
- APS will delete your account data in accordance with our data retention policy
10. Modifications to Terms
APS may update these Terms at any time. Material changes will be communicated via email or in-app notification at least 30 days before taking effect. Continued use of the Service after the effective date constitutes acceptance of the revised Terms.
11. Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of the Republic of Austria, excluding its conflict-of-law provisions. Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts in Vienna, Austria.
If you are a consumer within the meaning of the Austrian Consumer Protection Act (KSchG), mandatory consumer protection provisions of your country of residence shall apply to the extent they provide greater protection.
12. Contact
For questions regarding these Terms, please contact:
Austrian Pharma Services
Email: office@austrianpharmaservices.com